Training FAQ's

About Our Courses

Drug Test Certification FAQs - most asked questions about certification

1. WHAT IS THE PROCESS?
   Once we receive payment for the class we will email the materials that need to be read. Once you have finished reading the materials we will send you your logins to take the online course and exams. Next the mock collections are done via webcam. The final step is to email the training chain of custody forms to Transmetron for review. If they are “Error Free” as the DOT regulates, certificates will be created and emailed to you.

 

2. IS THERE A TIME LIMIT FOR GETTING IT DONE?
   Yes, 120 days from the date of purchase.
   These classes are done at your own pace. You have as much time as you need to complete the courses (up to 120 days). The only training course that has a different time limit is the BAT course. You have 30 days to complete the Proficiencies from the date you complete the online course (a DOT regulated mandate).
   Please see our Class Policy page.

 

3. DO YOU PROVIDE SUPPLIES?
   The cost of supplies is not included in the training price. You can purchase supplies needed for any of the classes we offer by contacting us at (801) 596-2709.
   See Training Supplies

 

4. WHAT SUPPLIES DO WE NEED?
   Please see our list of Materials and Supplies to have on hand by viewing our Training Supplies page.
   

 

5. DO YOU PROVIDE THE WEBCAM?
   You are responsible for providing the webcam for your class. We do have them available for sale if you do not have one.

    

6. WHAT APPS / PROGRAMS DO YOU USE FOR THE WEBCAM?
   Zoom, Skype, MS Teams and Google Chat are the apps/programs we use. If you need assistance in installing or using these apps/programs please contact us.

 

7. WHAT IF I DON’T PASS THE EXAM?
   All of our classes give you the ability to retake individual quizes / exams and remember your highest score! If you do not pass the exam or quiz after several atttempts, contact our staff and we can reset the quiz/exam for you and you can try again. If you do not pass the quiz/exam after the reset, we ask that you please review the materials before contacting us to reset the exam again. If you fail a third time we will not reset the exam until you have re-read the 49 CFR Part 40 and the Collector Guidelines.

 

8. WHAT IS THE SUCCESS RATE? HOW MANY PEOPLE PASS THE COURSE?
   Anyone with a High School education can pass the course. We have not had anyone fail any of our courses to date.

 

9. IS THIS CERTIFICATE GOOD ONLY IN MY STATE?
   The certification is valid for the United States and Canada.

 

10. IF I COMPLETE THE DOT CERTIFICATION COURSE DOES THAT ALSO CERTIFY ME TO DO NON-DOT?
    Yes. If you are certified to do DOT collections you are also certified to do NON-DOT collections. If you certify in the NON-DOT course you are NOT certified to do DOT collections. We recommend to anyone who would like to be certified for Urine Drug Screen collector that you complete the DOT course.

 

11. Where do I get a breathalyzer machine?
    We sell LifeLoc and Intoximeter breathalyzers. Please see our breathalyzer section of www.UATests.com for pricing. The LifeLoc is the best machine on the market!

 

12. What is required to become a drug collector?
    The collector candidate must understand and demonstrate proficiency in following US DOT urine specimen collection procedures, guidelines and any specific DOT agency regulations applicable to the employer for whom collections are performed.

 

13. Is Transmetron’s long distance (web based) training acceptable and compliant under DOT regulation?
    Yes, absolutely, as stated in DOT 49 CFR Part 40.33

 

14. What does regulation say regarding the Proficiency Demonstration?
    The collector must demonstrate their ability as described in DOT 49 CFR Part 40.3

 

15. Is there a written exam?
    Yes, and you must score 85% minimum to pass and be certified. (If passing score of at least 85% is achieved, but one or more answers are incorrect, the correct answer(s) will be explained to you.)

 

16. If I fail the written exam (less than 850% correct answers) can I take it again?
    Yes, but additional study/training may be required (no extra charge to you for this) .

 

17. How long is the certification good for?
    After completing the qualification training and five mock collections, you must complete Refreshing Training within five years. You are responsible for keeping up with changes to DOT regulations and making sure that you comply with any changes.

 

18. Is this course acceptable for refresher training under DOT Rule 49 CFR Part 40 Section 40.33 Subpart C?
    Yes. You must complete both the qualification training (reading, video, exam) and complete the five mock collections in order to satisfy the requirements for refresher training.

 

19. Do trainees get a certificate after completing this course?
    Yes. An attractive, professional personalized certificate is made available to each trainee after successful completion of the course.

 

20. If my trainees can’t get through the entire course in one sitting, can they take the course in stages?
    Yes. The course will offer users the chance to resume where they left off each time they log in.

 

21. Once the course is completed, will my trainees be able to access this content in the future?
    Access for single-course transactions is limited to 120 days. If you purchase a subscription, your trainees will be able to access the content at any time.

 

22. What happens if my trainees experience technical difficulties accessing or navigating through the course?
    All our training courses feature a helpdesk where live representatives can assist in diagnosing and resolving technical support issues.